Service / 01 — Virtual Assistant

    Never miss a
    brow babe again.

    A 24/7 virtual assistant trained on your studio — answering calls, booking touch-ups, qualifying leads, and texting back the moment your phone rings. Built for PMU artists, sounds like a real person.

    Hear it answer your phone →How it works
    Recorded Call • Mobile
    AI Answering
    m

    Maya R.

    +1 (415) 555 • 0142

    AI
    Hi babe, you've reached Sloane at Lash & Lace Studio — how can I help?
    CALLER
    Hi! I want to book ombré powder brows for next week?
    AI
    Beautiful — I have Tuesday 2pm or Thursday 11am. Which works?
    Live booking added
    + SMS follow-up sent
    02
    The Expensive Silence

    Every missed call is
    a $450 brow walking out the door.

    Industry • 2025
    62%

    of beauty service calls go to voicemail. Of those, fewer than one in five call back.

    Avg PMU Ticket
    $450

    Lost per missed booking. Multiply by your missed calls last week.

    Response Window
    5min

    If you reply within 5 minutes, conversion is 9x higher. After an hour, they're gone.

    Your Time
    0hrs

    Spent playing phone tag, texting back and forth, or dealing with no-shows.

    You went into PMU to do brows that make people cry happy tears — not to be a switchboard, not to chase no-shows, not to type "Hi babe! 💕" forty times before lunch.

    So we built someone to do it for you. She sounds like you. She works like a machine. Because she is one.

    03
    How she works

    Four steps. One very capable voice.

    Trained on your studio's services, pricing, healing timelines, aftercare and tone. Set up in a week, talks like she's been at it ten years.

    Step 01

    Phone rings, she answers

    In under 1.2 seconds. Greets the caller by your studio name, in your house voice — warm, fluent, never robotic.

    Step 02

    She qualifies

    Asks the right questions — service, skin condition, prior PMU, ideal date — and flags anything that needs the artist's eye.

    Step 03

    She books

    Live access to your calendar. Holds the slot, takes the deposit through your payment link, sends the confirmation.

    Step 04

    She follows up

    Pre-appointment care, day-before reminders, post-procedure check-ins, touch-up rebooking. On loop, forever.

    04
    What she does, by the line item

    An assistant, a closer,
    and a no-show slayer.

    Core • Booking Engine

    Books appointments while you're working on a client.

    Reads your calendar, respects buffer time, holds deposits via Stripe, sends the SMS confirmation, adds the consult form.

    SMS • Auto Reply

    Texts back in seconds.

    Missed the call anyway? She follows up by SMS before they tap the next salon.

    Your Studio • Now

    Hi! Sorry we missed you — looking for brows or lips? I can book you here →

    CRM • Intake

    Builds the client card.

    Name, contact, service, allergies, prior work, source — captured into your CRM before they hang up.

    Field • Service

    Ombré Powder Brows

    Field • Prior PMU

    None — fresh canvas

    Voicemail • Overflow

    Three on the line? She handles it.

    Parallel calls. No hold music. No "we're experiencing high volume." Just answered phones.

    CALL 1
    00:42
    CALL 2
    01:18
    CALL 3
    00:07
    Live • Just Now
    24/7
    Always on the line
    24
    12
    18
    06
    03 : 42 AM

    Booked a touch-up

    Returning client — couldn't sleep, rebooked her 6-week.

    07 : 18 AM

    Answered "how much?"

    Lip blush enquiry — sent pricing, sent portfolio, booked consult.

    12 : 04 PM

    Caught a three-way

    Three calls in two minutes during your lunch. All three picked up.

    14 : 27 PM

    Recovered a no-show

    Texted at the 10-min mark, rebooked her for next Tuesday.

    19 : 51 PM

    Qualified a new lead

    First-time PMU client from Instagram — full intake captured.

    23 : 09 PM

    Closed a $650 booking

    Bridal package, deposit paid, calendar invite sent — you didn't lift a finger.

    Always Answered
    100%

    Pickup rate. No voicemails, no hold music, no "she'll be right with you."

    Coverage
    8,760hrs

    A year of on-shift time. That's roughly 4.3 full-time assistants, on one line.

    Pickup Time
    1.2sec

    Average answer speed. By the third ring, she's already qualified them.

    Capacity

    Concurrent calls. Three rings at once? She takes all three in parallel.

    06
    The Human Handoff

    We value real human connection. The repetitive bits — she handles, so you can focus on the art.

    After she takes the basics — name, service, ideal date — she asks the caller to text in a photo of their current brows or lips. Then she chooses one of three paths, depending on the conversation and your availability.

    She Collects
    ServiceOmbré Powder Brows
    WindowNext week, mornings
    Prior PMUNone — fresh canvas
    Photo Received

    "Could you text in a quick photo of your brows? It helps the artist prep."

    She Decides
    01Path A
    → Consult • 30 min

    Books the consult

    If the photo and intake check out, she offers the next available consult slot and locks it in with a deposit link.

    02Path B
    → Warm transfer

    Transfers the call to you

    If she hears "I want to talk to the artist" — or the case needs your eye (saturation, scar tissue, color correction) — she hands you a warm transfer with full context.

    03Path C
    → Callback • Tue 4:30pm

    Schedules a callback

    You're mid-procedure? She offers the caller three callback windows that fit your calendar — and texts you the recap so you're ready when you ring.

    The studio still belongs to the artist. She just handles the doorbell, so the chair can be sacred.

    07
    Things Artists Ask Us

    Quick answers,
    before you book.

    08
    Let's Get Her Hired

    Stop answering
    the phone. Start
    filling the book.

    Start your Journey →